{"id":8136,"date":"2024-11-14T12:45:47","date_gmt":"2024-11-14T12:45:47","guid":{"rendered":"https:\/\/www.munich-strategy.com\/?p=8136"},"modified":"2024-11-14T17:34:59","modified_gmt":"2024-11-14T17:34:59","slug":"service-excellence-in-mechanical-engineering","status":"publish","type":"post","link":"https:\/\/www.munich-strategy.com\/en\/service-excellence-in-mechanical-engineering\/","title":{"rendered":"Service Excellence in Mechanical Engineering"},"content":{"rendered":"

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t +49 (0) 89 1250 1590
\nriemann@munich-strategy.com<\/span><\/h6>\n

[\/vc_column_text][\/vc_column][vc_column width=”2\/12″ offset=”vc_hidden-xs”][vc_column_text css=””]<\/p>\n

Matthias
\nRiemann<\/h6>\n

[\/vc_column_text][\/vc_column][vc_column width=”2\/12″ offset=”vc_hidden-xs”][vc_column_text css=””]<\/p>\n

Melissa
\nMotyka<\/h6>\n

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Matthias Riemann<\/h6>\n

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Melissa Motyka<\/h6>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”8153″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column][rev_slider_vc alias=”32-header_studie_top100-2018″][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]<\/p>\n

PROJECT APPROACH<\/span><\/strong><\/h6>\n

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11 \/ 2024<\/span><\/h6>\n

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Service Excellence in Mechanical Engineering<\/h1>\n

[\/vc_column_text][vc_single_image image=”16″ img_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text css=”” el_class=”h8″]The current economic data from the German Machinery and Equipment Manufacturers Association (VDMA) show: The mechanical and plant engineering sector cannot rely on external growth impulses in the coming years. From June to August 2024, order intake was 3% lower than the previous year in real terms. Even though orders in August increased by 7% due to foreign orders, this does not yet indicate a trend reversal \u2013 the low point is expected not to have been reached yet.[\/vc_column_text][\/vc_column][vc_column width=”2\/3″][vc_column_text css=””]<\/p>\n

Winning companies in mechanical and plant engineering use this phase to grow against the trend and gain market share. A key factor for both profitable growth and real differentiation is the after-sales and service business \u2013 which, in many companies, does not receive enough focus compared to the new machines business. Additional external challenges, such as a stronger competition from the gray market or a lower readiness to travel, require new approaches. It is crucial to further develop the after-sales area, leverage efficiency potential, and increase customer proximity.<\/h6>\n

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After-sales business is crucial for company success<\/h3>\n

A targeted after-sales business can make the difference between winning and losing companies in mechanical engineering.<\/h6>\n
Group I: Winning companies<\/strong>
\nIn winning companies in mechanical and plant engineering, the after-sales and service business not only significantly contributes to the overall margin with returns of >25%, but also represents a relevant share of total revenue (>20%).<\/h6>\n
Group II: High revenue share from service business, but not profitable<\/strong>
\nCompanies that generate a high share of revenue from their service and spare parts business, but without sufficient profitability, often show inefficiencies in their processes, e.g., in spare parts offer processing or scheduling. In addition, inadequate or lacking transparency over relevant KPIs means that companies do not sufficiently monitor their cost structures.<\/h6>\n
Group III: Good margins, but low revenue share from service<\/strong>
\nCompanies that generate good margins but have a low revenue share often lack clear objectives and a well-positioned, extensive product portfolio that is actively marketed. They lose market share to competitors, especially the gray market, due to too low speed or undifferentiated pricing.<\/h6>\n

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Winning companies work towards three goals in the after-sales business<\/h3>\n

High Speed<\/strong>
\nWinning companies ensure fast response and fast delivery times worldwide to minimize downtime for their customers. They have high spare parts availability, are easily and quickly accessible to their customers in case of problems, and can resolve these problems effectively and promptly.<\/h6>\n
Active Market Engagement<\/strong>
\nAn active service sales team sees itself as a partner to the customer and tailors its offering to the customer’s needs \u2013 with a well-defined, extensive after-sales product portfolio. This requires good transparency over the installed base to target the sale of spare parts or upgrades effectively. Tools can include maintenance contracts and digital service platforms.<\/h6>\n
Scalability<\/strong>
\nAligning after-sales departments with the overall organization’s growth plans can only be achieved through a well-thought-out strategic concept. After-sales must not be merely an “appendage” to new machine sales \u2013 it must be understood by the organization as an essential part of the business model.<\/h6>\n

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Service Excellence approach by Munich Strategy (Overview)<\/h3>\n

Munich Strategy supports transformation projects through individual Service Excellence initiatives. Securing growth, efficient use or resources, and preparation for the post-crisis period are the targeted goals. Our approach can deliver outstanding results for greater after-sales performance within just three to four months.<\/h6>\n

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Service Excellence Project in 5 Steps<\/span><\/h2>\n

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I. Analysis of the initial situation<\/span><\/h6>\n
II. Identification of optimization potentials<\/span><\/h6>\n
III. Module work \/ Concept development<\/span><\/h6>\n
IV. Implementation preparation<\/span><\/h6>\n
V. Implementation<\/span><\/h6>\n

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CONTACT<\/span><\/strong><\/h6>\n

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Connecting knowledge.<\/h1>\n

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Would you like to fully exploit the potential of your after-sales and service business? We are happy to show you the transformation potential in your company using selected project examples.<\/h6>\n
Munich Strategy is an international management consultancy for mechanical engineering. We develop growth and internationalization strategies, support mergers & acquisitions, and shape transformation processes for leading manufacturers.<\/h6>\n

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[\/vc_column_text][\/vc_column][vc_column width=”3\/12″][vc_column_text el_class=”h8″]Contact<\/p>\n

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\n<\/strong>[\/vc_column_text][vc_column_text css=””]<\/p>\n

Munich Strategy GmbH & Co. KG<\/strong>
\nT\u00fcrkenstra\u00dfe 5
\n80333 M\u00fcnchen<\/h6>\n
t<\/strong><\/em> +49 89 1250 1590
\npresse@munich-strategy.com<\/a><\/span><\/h6>\n

[\/vc_column_text][\/vc_column][vc_column width=”3\/12″][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”#0bb5d2″][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column width=”1\/12″][vc_single_image image=”281″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/www.munich-strategy.com\/mcx-construction-index-insights-1\/”][\/vc_column][vc_column width=”5\/12″][vc_column_text el_class=”h8″]Lesen Sie dazu[\/vc_column_text][vc_column_text]<\/p>\n

“Bremst der Rohstoffmangel das Rekord-Wachstum?”
\nAusgabe 1 der MCX Insights\u00a0<\/span><\/a><\/h6>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/12″][vc_single_image image=”281″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” css=”” link=”https:\/\/www.munich-strategy.com\/en\/whitepaper-machinery-manufacturers-plant-based\/”][\/vc_column][vc_column width=”5\/12″][vc_column_text css=”” el_class=”h8″]Read more[\/vc_column_text][vc_column_text css=””]<\/p>\n

“Plant-based alternatives on the rise \u2013 What are the opportunities for machinery manufacturers?”
\nWhitepaper<\/span><\/a><\/h6>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/12″][vc_single_image image=”281″ onclick=”custom_link” img_link_target=”_blank” css=”” link=”https:\/\/www.munich-strategy.com\/en\/study-resilience-in-mechanical-and-plant-engineering\/”][\/vc_column][vc_column width=”5\/12″][vc_column_text css=”” el_class=”h8″]Read more (in German)[\/vc_column_text][vc_column_text css=””]<\/p>\n

“Resilience in mechanical and plant engineering”
\nStudy<\/span><\/a><\/h6>\n

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Munich Strategy has developed a targeted approach for Service Excellence, enabling machinery manufacturers to significantly improve their performance in the after-sales area within 3 to 4 months.<\/h6>\n","protected":false},"author":2,"featured_media":8053,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[14,39],"tags":[],"class_list":["post-8136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-homepost-2","category-mechanical-engineering"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t